1. Create a credit note - money-off voucher
A credit note will be put in your customer account in the 24 hours following receipt of your consignment. The credit note can be used in future purchases without a time limit (no expiration date) while using it in combination with any current offer.
The coupon code is unique for each customer and you will receive it by e-mail.
2. REFUND - RIGHT OF WITHDRAWAL
In case you do not wish to replace the product or issue a credit note and are interested in refunding, you must submit a withdrawal request either by emailing us at firstname.lastname@example.org or by contacting us at 2810-280028 within two weeks from the delivery date.
The product must be returned to us within seven (7) days of the date of approval of the refund request. Upon return it must be in excellent condition, in good condition, with no damage, no use of the product and must be accompanied by the purchase document you received on receipt.
If you choose to return the product by Geniki Tachidromiki, ELTA COURRIER or ACS courier and a consignee fee will be deducted from your refund of € 5 for returns within Greece and € 7 for returns from Cyprus to cover shipping costs.
For payments made by the method of payment COD, the refund is via bank transfer to an account you indicate to us, within 10 days of the date of receipt of the returned product to us.
For payments made by credit or debit card, the amount is credited back to your card once the return procedure is completed.
* Kindly note that you have the option to send it via a courrier company of your own choice by bearing the full cost of sending the order back to us.
IMPORTANT: The product in question must have been ordered from the MARRON.GR site and returned in the original packaging with the receipt of the order inside.